Returns and Cancellations Policy
At Mensville (www.mensville.in), we strive to ensure customer satisfaction. Please read our Returns, Refunds, and Cancellations Policy carefully before making a purchase.
1. Returns Policy
• Returns are accepted within 30 days from the delivery date.
• Products must be unused, unwashed, and in their original packaging with all tags intact.
• Certain products such as personal care, grooming items, and innerwear are non-returnable due to hygiene reasons.
• To initiate a return, visit the ” Go to ‘My Orders’ and click on the return button next to the product you want to return or contact our customer support team.
• Return pickup will be arranged at no extra cost for eligible locations. In cases where return pickup is unavailable, customers may need to self-ship the product.
2.Refund Policy
• Refunds will be processed after the returned product has been inspected and approved.
• Refunds will be issued in the original payment method or as store credit, as per customer preference.
• It may take 3-7 business days for the refund amount to reflect in your account, depending on the payment provider.
• Shipping/COD/Gifting charges (if applicable) are non-refundable unless the return is due to a defective or incorrect product.
3.Exchange Policy
• Exchanges are available for size or colour-related issues within 30 days of delivery.
• If the requested exchange is unavailable, a full refund or store credit will be provided.
• Exchanges follow the same eligibility criteria as returns.
4.Order Cancellations
• Tap on the “My Orders” section under the main menu of Website and then select the order you want to cancel.
• Once an order has been shipped, it cannot be cancelled. Customers can opt for a return instead (if eligible).
• If payment was made in advance, the refund will be processed as per our refund policy.
5.Damaged, Defective, or Incorrect Items
• If you receive a damaged, defective, or incorrect product, report it within 7 days of delivery.
• Provide clear images of the product and packaging for verification.
• A replacement or refund will be issued based on stock availability.
6.Non-Returnable & Non-Refundable Items
• The following items cannot be returned or refunded:
• Personal care and grooming products
• Innerwear and hygiene-sensitive products
• Discounted or clearance sale items (unless damaged or defective)
7. Process for Returns & Refunds
1.Initiate a return request via our Website or customer support.
2.Our team will verify eligibility and arrange pickup (if applicable).
3.Once the product is received and inspected, the refund/exchange will be processed.
4.You will be notified via email/SMS regarding the status of your return/refund.
8.Contact Us
For any queries related to returns, refunds, or cancellations, please contact our customer support: [Your Email Address]
Customer Support: +91-9650357197
By making a purchase on our Website, you agree to this Returns, Refunds, and Cancellations Policy.
